CORI Client Support Center – Online and In-Person Contact

Concerned about irregularities or unexpected losses in your investments?

Contact the nearest CORI office to discuss your situation and explore available support options.

Get tailored legal guidance or step-by-step self-help instructions — whichever fits your case best.

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Over the past three months, CORI has received 3,700 reports nationwide regarding online investment and digital platform issues.
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Schedule of CORI’s Public and Private Consultations

Online & Offline

Asset and Cryptocurrency Support and Guidance

Get guidance on digital finance and investment-related issues — through CORI’s expert consultations and structured support.

Find out about upcoming sessions in your city.

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Client Appreciation

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Client: Hidden (Vancouver)
Case No.114/24-A — "Fake withdrawal fees requested to release funds"
"I was completely lost after my trading account got wiped out by fake margin calls. The team at CORI took over my case and handled everything with real professionalism. They managed to recover about $73,000 CAD, which I never thought was possible. I'd trust them again in a heartbeat."
Client: Hidden (Toronto)
Case No.321/23-B — "Cryptocurrency margin trading fraud"
"I was completely lost after my trading account got wiped out by fake margin calls. The team at CORI took over my case and handled everything with real professionalism. They managed to recover about $73,000 CAD, which I never thought was possible. I'd trust them again in a heartbeat."

Official Statement on CORI’s Mission and Mandate

Official CORI Results

Official CORI Insights on Financial Support in H1 2025

“CORI provided guidance and support to clients handling complex financial and cryptocurrency matters. In 2024, Canadians reported over CAD 390 million in losses related to investment issues, with only a small fraction formally registered with authorities.”

Hon. Rachel Bendayan

Hon. Rachel Bendayan — Parliamentary Secretary to the Minister of Small Business and Economic Development, official representative of the Canadian Investment Recovery Centre.

CORI was established in partnership with public and private organizations to assist Canadians dealing with digital and investment-related issues.

The organization operates under the Canada Business Corporations Act (R.S.C., 1985, c. C-44) and aligns with the Government of Canada’s 2030 Sustainable Development Strategy, supporting federal objectives in promoting safe and transparent digital financial practices.

Through collaboration with provincial and federal authorities, CORI plays a key role in helping Canadians navigate online investment challenges, ensuring accessible guidance and support nationwide.

Official Document

Unsure if your situation falls under our scope or is already being handled elsewhere?

Get a free assessment of your case or a second opinion from CORI

Toronto-Dominion Centre - 66 Wellington Street West, Toronto, ON M5K 1A2, Canada. td.com

Toronto Office Map

Bentall Centre - 505 Burrard St, Vancouver, BC V7X 1M5

Vancouver Office Map

Frequently Asking Questions

In what situations can CORI provide support or guidance?

We assist Canadians who have experienced issues with cryptocurrency investments, forex and contracts for difference (CFDs), binary options, unverified investment platforms, AI trading tools, and similar online investment services.

Common scenarios include:

  • Blocked withdrawals or frozen balances
  • Unresponsive brokers or exchanges
  • Requests for additional “verification” or “final” fees

Why does CORI offer a unique approach to complex online investment cases?

Online investment matters often involve multiple countries: a platform may be based in one jurisdiction, the payment processor or bank in another, and assets can move across several blockchains and exchanges. That’s why addressing these cases requires coordinated cross-border support.

CORI operates through a vetted partner network of law firms and professional investigators in key jurisdictions (U.S., U.K., EU, UAE, Switzerland, etc.). This enables us to coordinate local filings, evidence requests, and legal procedures where the relevant parties or assets are located, while blockchain tracing and case management in Canada ensure a cohesive approach.

How CORI Operates to Support Canadians in Complex Online Investment Cases

CORI operates through a comprehensive recovery process that combines fund tracing, legal coordination, and international enforcement support.

We track digital assets via blockchain analysis, work with law enforcement and financial institutions, and help secure asset freezes when needed.

Our team also prepares evidence-based reports, files regulatory complaints, and negotiates with banks, payment providers, and crypto exchanges to maximize recovery chances — including cross-border and arbitration cases when direct restitution isn't possible.

How CORI Works with Clients Throughout the Process

CORI operates strictly under Canadian law and only after signing a clear service agreement outlining the scope, timelines, fees, and data use.

There are no hidden terms — all steps are approved with you in advance.

The process begins with intake and information collection, including payments, communications, and platform data. Based on this information, we conduct an assessment to determine the appropriate course of action. If the prospects for assistance are limited, we communicate this transparently; if viable, we proceed according to the agreed-upon plan. All work is carried out with your informed consent.

What Makes CORI’s Approach Unique and Effective in Complex Online Investment Cases

CORI follows a dual-track model combining legal guidance and advanced investigative support, allowing evidence and findings to inform appropriate actions within the bounds of Canadian law.

Legal tools include:

  • Court applications (e.g., disclosure/Norwich orders) to obtain information from exchanges, banks, and payment providers
  • Injunctions, preservation orders, and takedown requests where available
  • Coordinated cross-border filings with vetted partner counsel when relevant parties or assets are located outside Canada

Web3 & forensic capabilities:

  • On-chain analysis across BTC, ETH, and multi-chain assets, including cluster analysis, smart-contract attribution, bridge/mixer pathing, and exchange risk assessment
  • Cross-border payment mapping (cards, wires, PSPs) to trace fiat flows on and off platforms

AI-assisted intelligence:

  • Entity resolution and link analysis to connect wallets, accounts, devices, and merchants
  • Anomaly detection and deep/open-source intelligence to identify key actors and related entities

Can CORI assist clients when responsible parties cannot be located or held accountable?

Individuals affected by financial misconduct who have not received protection or restitution through law enforcement may still access support through legal mechanisms available under Canadian law.

This support is guided by provisions of the Canadian Criminal Code, the Canadian Victims Bill of Rights (S.C. 2015, c. 13), and relevant provincial victim assistance programs.

Depending on the circumstances, assistance may be available through provincial programs for victims of crime or via assets held by authorities under the Seized Property Management Act.

The availability and type of support depend on several factors, including:

  • The jurisdiction where the issue occurred
  • The individual’s residency or citizenship
  • Whether a criminal or civil process has been initiated
  • The level of documentation supporting the circumstances
  • The legal status of assets under consideration

How long does the process take, and what are the costs?

There is no way to guarantee outcomes or fixed timelines in advance. After reviewing your documents, we provide a realistic estimate.

  • Typical timelines: payment disputes and chargebacks often resolve within 30–90 days; cross-border or court matters usually take longer.
  • Fees: our terms are outlined upfront in the service agreement and provided for your approval before any work begins. There are no hidden fees. Third-party costs (e.g., court or filing fees) are disclosed in advance.

Is client confidentiality ensured?

All client information is processed, stored, and protected in accordance with Canadian privacy laws (PIPEDA and applicable provincial legislation).

How can I contact CORI?

Complete the online form, and our support centre will get back to you, or call us directly.